Audit

An in-depth analysis of contracts versus charges is undertaken to ensure compliance on the part of the carrier. Multiple sources of information, such as infrastructure inventory, customer service records, topography reports, network diagrams, contracts, and billing information are cross-referenced to identify inconsistencies. Determinations are made as to whether tariffs, product codes, discounts, credits, taxes and regulatory fees have been applied and/or provisioned correctly. Once errors are located, researched and verified, an effort is undertaken on behalf of the client to manage and finalize the recovery process (i.e. credits on vendor bills, or refund checks in hand).

Bill Management

Monthly billing information is input into our system, and reports are generated that are designed to facilitate the payment process, while tracking historical data associated with accounts and payment details. Any adds, changes, and deletes are corrected on a monthly basis, with tariff and tax tables updated.

Bill Management service allows cost allocation with departmental chargeback, extraction of useful financial data, and short-payment or accrual recommendations based upon disputed discrepancies and errors. Identified erroneous billings will be disputed and corrected on your behalf.

Negotiation

Based upon the client’s specific guidelines, agreements are negotiated with current carriers and/or alternative service providers to produce custom tailored, ground-breaking contractual terms and pricing. Specific emphasis is placed on contractual terms and conditions being incorporated in order to level the playing field with the carrier and create a more client-friendly contract. Relationships with executive level contacts are leveraged to procure optimal results.